Process of raising ticket in customer service is customers calls service executives and inform the executives about their problems. The executives note down their complaints and give every complaint a number called ticket. The complaint is then forwarded to the concerned department for solution.
Another way to raise tickets is to use IT help desk ticketing software. It is different from call center. Here customers post their complaints and raise their tickets on their own. Or it could be said that the software removes the need to raise tickets. Let’s discuss how it helps in raising tickets.
For more information please visit here:
http://servicehelpdesksoftware.blog.com/2014/10/31/comparing-online-help-desk-with-call-center/
Another way to raise tickets is to use IT help desk ticketing software. It is different from call center. Here customers post their complaints and raise their tickets on their own. Or it could be said that the software removes the need to raise tickets. Let’s discuss how it helps in raising tickets.
For more information please visit here:
http://servicehelpdesksoftware.blog.com/2014/10/31/comparing-online-help-desk-with-call-center/
No comments:
Post a Comment