Ecommerce websites should start live help for their
visitors. This service can increase their sales and also improve their
reliability. It is learnt that many customers click back from ecommerce sites
when they are unable to find clarifications for their doubts.
Ecommerce sites can improve
their sales by using the service of online chat for website. Visitors can post their queries on the
chat box and wait for the reply from the site owner. The site owner that is
sitting on the other side of the computer can answer customers’ queries and in
this way increase his chances of making sales.
Advantages of this service
It would keep visitors on the site as visitors
would use the service to find information and to get clarifications. It is a
tool to target serious customer that want to do business. The service can be
started with the help of software and the user can use the service from his
tablet or mobile. In this way, the user would always stay connected to his
customers.
It isn’t that only ecommerce sites can take advantage
of it as every website can use this service to provide better client service.
For instance take a music store that sells music videos and CDs. A visitor
comes to this store and tries finding a specific music video. But he doesn’t
find the video. He sees the chat box and posts his query about availability of
the video. The website owner comes to know about the new request. The site
owner comes to know about what his visitors are looking for.
No comments:
Post a Comment