There was a time, when phone was the only medium of client servicing. The executives have to attend to many distress calls from clients and keep record of each call. Then companies started using voice recording systems that can record client calls that executives can play again and again to understand problems. Now clients want to raise their issues in social platforms and forums.
For More Information:- http://servicehelpdesk.livejournal.com/1588.html
For More Information:- http://servicehelpdesk.livejournal.com/1588.html
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