If customer care is a hassle then blame it on the technology you are using and not on your support desk executives. Your business has grown and this is evident from the customer issues you face. Since there are many consumers, there are many issues. Everyone has a query and everyone expects quick response.
For more information please visit:
http://servicehelpdesksoftware.wordpress.com/2014/05/02/case-management-software-improve-your-client-service-with-this-software/
For more information please visit:
http://servicehelpdesksoftware.wordpress.com/2014/05/02/case-management-software-improve-your-client-service-with-this-software/
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