IT helpdesk: Online customer support

If you want your client service team to work at its optimum level then you need equipping the agents with an online tool. They can solve a majority of client complaints at first level and also help managers and experts in solving issues with clients, if they have access to knowledge base and they are able to get inputs from the experts.

For More Information Please Visit Here:
http://servicehelpdesk.livejournal.com/4011.html