When you receive a complaint from a client, you raise a ticked or give the complaint a number to follow the issue. The complaint is forwarded to the person concerned with the issue. The person solves the complaint and the client is informed about the solution. It is how client servicing works.
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For More Information:- http://multichannelsoftware.kinja.com/it-helps-desk-ticketing-software-online-client-service-1571223584
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