When you have complaints, you are in pressure. First step in solving problems is to understand the issues. When you communicate with your customers, you listen to their problems and you try understanding the problem from the way your customers describe the issues.
A customer faces a recurring problem and he informs you about the problem and also reminds you about the problem as it is recurring. Would you be able to remind you the problems the customer reported earlier? Probably you would want to customer to be more specific in his approach. Here you might lose the customer as he would want you to keep record of his problems.
For more information visit here:
http://servicehelpdesksoftware.wordpress.com/2014/09/29/manage-your-complaints-online-and-provide-help-in-real-time/
A customer faces a recurring problem and he informs you about the problem and also reminds you about the problem as it is recurring. Would you be able to remind you the problems the customer reported earlier? Probably you would want to customer to be more specific in his approach. Here you might lose the customer as he would want you to keep record of his problems.
For more information visit here:
http://servicehelpdesksoftware.wordpress.com/2014/09/29/manage-your-complaints-online-and-provide-help-in-real-time/
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