Websites offer chat to hold
visitors. If a visitor has any query or the visitor is unable to explore the
site, he can take advantage of the chat. On clicking on the chat option, the
visitor can enter his query and wait for the site to answer his query.
Why use chat service?
A website must have comprehensive
information on its product and service and there seems little need for starting
chat service. But today this service has become a necessity. Internet users
expect sites to provide live help. A visitor has little time to waste. It is
learnt that Internet users spend maximum 15 seconds on a site.
Starting live chat online can enable a website to hold its visitors for long
time. If a visitor is interested in knowing more about the product or service
offered by a site, the visitor can establish quick contact with the website
owner and request the owner to provide more information. The owner would
happily provide comprehensive information.
Advantage of using live help
It provides websites an opportunity
to make sales. The sites get an opportunity to turn their visitors into their
customers. If a visitor has a query and he is interested in buying the product
from the site that he has visited, he can get answers to his queries and if the
website owner is able to convince the visitor, the visitor would certain buy
the product or service offered by the website. A site only needs buying
software for starting online help.
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