Give your customers a unique
experience of customer support. Allow them to access your customer service division
online and ask your care executives to attend to your customers online. Extend
a help desk online to help your customers get quick and satisfactory service.
Live support social media customer service
would be a unique experience for your customers. Let them know that you care
about your customers and you are committed to providing satisfactory service. It
is only with the help of software that you would be able to handle your
customer relations efficiently.
What is live support?
Phone calling is live support as the
user can contact a care executive and describe his/her problem to the
executive. But there is a drawback of the phone call that is it is one way
communication. The care executive would only note down the complaint and raise
a ticket for the complainant.
Online chatting can remove the
communication gap that might come between users and care executives. Care
executives can ask cross questions to the users and also the users can request
the executives to provide more details.
Social media support
Social networking is quiet popular
and this service can also be used for providing support. You can allow your
users to access your service desk from their social profiles. In this way, you
can provide a big help to your customers.
The customers can post their
complaints on their social profiles and you can post replies to their queries
on the social media.
No comments:
Post a Comment